After the past 8+ years of building, supporting, and maintaining WP Job Manager plugins, as well as supporting the clients using those plugins, I have come to found that a lot of the time the most common request is around actual support of getting a site setup and running.  Most of the time these questions come in around my plugins, but they always end up leading back to help with understanding WordPress or WP Job Manager in general.  As such, i’ve come up with a few different licenses to make sure you succeed with your project, whatever your skillset level is.

Basic License

Advanced WordPress Users/Developers

• Standard Priority Support
• Support for bugs, basic questions around the plugin, or any compatibility issues
• Meant for experienced WordPress users who know how to troubleshoot basic issues and can report problems
• Does NOT include support for logging into your site and troubleshooting or configuring plugins for you

Premium License

New and Experienced WordPress Users/Developers

Priority Support

• Support tickets will be higher in queue than basic license holders
• Support provided for bugs, compatibility issues, as well as custom filters/functions to customize site outside of current plugin functionality
• If you are unable to troubleshoot the issue yourself, I will login to your site and help troubleshoot things for you.

Feature Requests (1 total)

• Requested functionality not existing currently existing in plugin, will be added to feature requests to be completed and added to the plugin*
• 30 business day or less turnaround*

Custom Search and Filtering Section

• Hands-on support for setting up ONE Search and Filtering sections however you want (based on current feature set)*
  

WordPress/WP Job Manager Support

• Support for THREE issue or question related to core WordPress or WP Job Manager (not related to sMyles Plugins)*

A maximum of 1.5 hours of hands-on support provided for issues not related to plugins above (or if used as credit for hands-on help)

Elite License

New or Experienced WordPress Users/Developers

All elite licenses come with a custom chat (Zulip, like Slack) where you can directly message me with any questions, issues, or concerns, for the quickest response possible.

Full Service Support

•     This means I will login to your site for you, and handle everything for you.  No more “do this or that”, just provide the login to your site and I will handle everything for you, so you don’t have to worry about it (for support included below).

Elite Priority Support

• Weekend Support
• Support tickets will be higher in queue than basic and premium license holders
• Support provided for bugs, compatibility issues, custom filters/functions to customize site outside of current plugin functionality, template customization/integration support (as related to the plugin, does not include full template or site customization)

Priority Feature Requests (2 total)

• Requested functionality not currently existing in plugin, will be placed at the top of the list, before any Premium license feature requests, will be added to feature requests to be completed and added to the plugin*
• 30 business day or less turnaround* 

Custom Search and Filtering Section

• Hands-on support for setting up THREE Search and Filtering sections however you want (based on current feature set)*
  

WordPress/WP Job Manager Support

• Support for TEN issue or question related to core WordPress or WP Job Manager (not related to sMyles Plugins)*

A maximum of 3 hours of hands-on support provided for issues not related to plugins above (or if used as credit for hands-on help)

All Licenses Include

• 1 Year of Automated Updates
• 1 Year of Support (based on license)

* Feature Requests

Feature requests are requests for a specific functionality or feature that is not currently included in the plugin.  This can include a custom field type, compatibility with a specific theme, a specific template, or some kind of feature that builds off or is integrated into the existing functionality of the plugin.  The request must be within reason, and are not meant for requesting a very labor intensive functionality or feature, that would require an extensive amount of changes to the plugin.  Any feature requests that would require more than 2 hours of work, will still be accepted but there is no guarantee that it will be added.  Most feature requests will be fulfilled within 30 business days or less, depending on the complexity and requirements.

* Hands-on Section Setup/Configuration

You will be able to submit a request for me to complete a section configuration for you, and I will provide a JSON file to import (or setup on your site for you if you have Elite License).  You must provide all the details and a mockup of some sort to give me enough information to know exactly how you want the search and filtering section to look (colors, spacing, etc), and what fields you want to be shown.  Your theme must support the output location you want to output at, unless you have an Elite License, and I will help to customize and setup the template so search and filtering can be output in that location.  Details required include the types of fields, what meta keys or fields you want to search, ordering of the fields, and the styles/colors you want for them.

* WordPress and/or WP Job Manager Support (not related to sMyles Plugins)

I have been a full time WordPress developer for well over 15+ years now, with 8+ years of that specifically related to WP Job Manager.  As you can imagine, I am an expert when it comes to WordPress and WP Job Manager, and I realize that the majority of my clients are not sure how to achieve the specific functionality they are looking for on their site.

The WordPress and/or WP Job Manager support is specifically meant to help you get your site up and running, the way you envision in your mind, without having to spend days or weeks playing around with plugins and themes, to get to where you want.

The idea here is to provide you with someone you can rely on during the process of building your site with WP Job Manager whenever you run into issues or problem, and help you resolve them.

This does not mean that i will setup and build your entire site for you, I still expect you to understand that you will need to be apart of the process of building the site, and a maximum of 30 minutes will be spent on each WordPress/WP Job Manager support request.

For example, this doesn’t mean that I will build and style your entire site for you.  I can help you along the way, and possibly use some of the credits from above for more time intensive tasks, but this isn’t a “catch all” site customization solution.

Some examples of WordPress or WP Job Manager support requests that will be supported:

1. Question about what plugins you would need for a specific functionality you want on your site
2. Job Listings formatted or displaying incorrect after website change made
3. WordPress 500 Internal Server Errors (white screen)
4. Resume/Job Listings not showing on homepage
5. WordPress Site Speed Analysis
6. Question about the best plugin to use for X
7. Question about how to setup custom registration form
8. Question about how to add custom output on homepage, etc

This is not the only questions that would be answered, but gives you an idea of what kind of support this is meant for.  Each request will be handled on an individual basis.

Upgraded Licenses

Upgrading your license from individual to developer, keeping the same license type (basic, premium, elite), will maintain everything listed above.  If you upgrade to a different license type, for example, basic to elite, i will take into consideration how long your license has been active (and the upgrade cost), to determine the appropriate amount of feature and support requests that are allowed.

The best way to handle an upgrade to a different license type is to open a support ticket, and I will provide you with a promo code to make a new purchase, where you will receive the pro-rated discount on the new license, based on the remaining time on your current license.